Payment Method Ownership Verification & Withdrawal Requirements

  • Why do I need to verify my payment method before withdrawing?

 

In compliance with Spanish regulations (Royal Decree 813/2026), online gambling operators are required to verify that the owner of the payment method used for withdrawals is the exact same person as the registered account holder. This requirement applies to withdrawals and is separate from standard identity verification (KYC). 

 

  • How does this affect my ability to withdraw?

 

To complete a withdrawal, you must ensure that your payment method has been verified for ownership. If your payment method requires verification, you will be prompted to complete the necessary steps in the Cashier before your funds can be processed. 

 

  • How can I verify my payment method?

 

Verification flows depend on the payment method used. When requesting a withdrawal, the system will automatically attempt to verify your payment method details. If additional verification is needed, you will be guided through the Cashier on how to upload the required supporting documents.