Frequently Asked Questions

1. What is Neosurf?
2. How do I fund my account using Neosurf?
3. How can I Purchase the Neosurf Voucher?
4. Are there any fees associated with Neosurf Deposit?
5. Can the voucher be redeemed multiple times, or do I need to use all the Voucher balance in one go?
6. Can I withdraw funds to my Neosurf voucher?
7. What are the available currencies for making a deposit via Neosurf?

1. What is Neosurf?

Neosurf is a voucher-based payment method that allows users to make instant and secure online payments.

2. How do I fund my account using Neosurf?

1. Login to your account.
2. Click on Deposit.
3. You will now see the Neosurf logo along with other deposit options. Click on the Neosurf logo to make a deposit with this option.
4. Select the amount and then click on Deposit.
5. You will be redirected to the Neosurf page where you need to enter the Voucher code and confirm the payment.
6. Once you confirm the payment; amount will be credited instantly into your account.

3. How can I Purchase the Neosurf Voucher?

Neosurf vouchers can be purchased online or from the Neosurf sales outlet.

4. Are there any fees associated with Neosurf Deposit?

No, we do not charge any fees for Neosurf Deposits.

5. Can the voucher be redeemed multiple times, or do I need to use all the Voucher balance in one go?

Neosurf voucher can be used multiple times as long as it has redeemable balance.

6. Can I withdraw funds to my Neosurf voucher?

No, it is not a withdrawal option.

7. What are the available currencies for making a deposit via Neosurf?

Currently we support PLN, EUR, CAD, GBP and RON.