How can I close/block my account?
You can block your account yourself at any time by using Close account or request our Customer Support to block your account. You can exclude yourself from participating in games for 1 week, 1 month, 3 months or indefinitely (at least 12 months)..
Please note: Once an account is blocked by a customer, it cannot be unblocked until the time period specified by the customer has passed. Once the period has expired (1 week/1 month/ 3 months), the account will be reopened automatically. If an account is blocked for an indefinite period, it will remain blocked for at least 12 months and will not be reopened automatically.
As the case may be, please request the withdrawal of any cash balance you have on your account. You will not be allowed to make further deposits into your blocked bwin account for the duration of the closure. You will still be able to log in to manage your account. If you wish to close your account so that you can no longer log in, please contact our Customer Support indicating your first and lastname, your residential address, your date of birth, and the e-mail address you provided in your bwin account. No matter whether you block your account yourself or it is closed by Customer Support, your personal details will not be deleted. They must be kept for your own security until the expiration of the statutory period of limitation, since they might be necessary for enforcement, assertion or defence of legal claims vis-à-vis the public administration or courts. Customers may request deletion of the data upon expiration of this period. Once an account has been blocked, you cannot register with bwin again.