Trustly - Direct bank e-Payments Frequently Asked Questions

  1. What is Trustly - Direct bank e-Payments?
  2. Which banks will allow me to deposit via Trustly - Direct bank e-Payments?
  3. How do I fund my Trustly - Direct bank e-Payments account?
  4. Are there any fees associated with Trustly - Direct bank e-Payments?
  5. How long does it take to receive the money transferred into my account?
  6. Can I withdraw to Trustly - Direct bank e-Payments?
  7. Is it safe to use Trustly - Direct bank e-Payments?
  8. Is Trustly - Direct bank e-Payments supported by all internet browsers?
  9. Is there a reason why I cannot deposit with Trustly - Direct bank e-Payments in my account currency?

1. What is Trustly - Direct bank e-Payments?

Trustly - Direct bank e-Payments provides the ability to make online deposits directly from your bank account. The method is registered with Finansinspektionen, the Swedish Financial Supervisory Authority, which ensures the highest levels of security and financial standards are followed. In addition to allowing for quick, easy deposits and withdrawals, no sign-up or software installation is required. Instead, you transact directly from your internet banking facility. This convenience and ease of use, coupled with reliability and security, make Trustly - Direct bank e-Payments an ideal payment solution.

2. Which banks will allow me to deposit via Trustly - Direct bank e-Payments?

The following banks support Trustly - Direct bank e-Payments transactions:

  • DENMARK 
    •  Instant Deposit - Danske Bank, Djurskand
    • Next Day Deposit – Alm. Bank, Jyske Bank, Kreditbanken, Bank, Nordea, Nordfyns Bank, Nordjyske Bank, Østjydsk Bank, Ringkjøbing Landbobank, Skjern Bank, Sparekassen Sjælland
  •  SWEDEN
    • Instant Deposit - Swedbank, Sparbanken, Handelsbanken, SEB, Nordea, Danske Bank, FOREX, ICA Banken, Länsförsäkringar, Skandiabanken, Sparb. Syd
  • Spain
    • Instant Deposit - Banco Sabadell, Banco Santander, Bankia, Bankinter, BBVA, ING DIRECT,
    • Next Day Deposit- Banco Pastor, Banco Popular, Caixabank
  • POLAND 
    • Instant Deposit - Alior Bank, Bank Millennium, Bank Pekao, Getin Bank, ING BankOnLine
    • Next Day Deposit – iPKO, mBank
  •  FINLAND
    • Instant Deposit – Aktia, Alandsbaken, Danske bank, Nordea, OmaSp, OP, POP Pankki, Säästöpankki, S-Pankki
  • ESTONIA
    • Instant Deposit - SEB Bank, Swedbank
  • ITALY
    • Instant Deposit - Intesa Sanpaolo, Unicredit, Credem Banca, ING Direct
    • Next Day Deposit - Banca Popolare di MilaNo, CREVAL, Banca Popolare di Vicenza, Banca Mediolanum, BNL BNP Paribas, BPER, Banca delle Marche, Banco BPM, Banca Carige.

3. How do I fund my Trustly - Direct bank e-Payments account?

Please follow the steps given below:

  1. Log in to your account.
  2. Go to the 'Cashier' tab and select 'Deposit'.
  3. You will now see the Trustly - Direct bank e-Payments logo. To select this deposit option simply click on the icon.
  4. Enter or select your deposit amount and bonus code (if applicable), then click on 'Deposit'.
  5. You will now be redirected to Trustly - Direct bank e-Payments.
  6. You will be required to select your bank from the menu provided.
  7. You will now be redirected to your online banking gateway, where you will need to log in and confirm the payment by signing with a one-time bank security code from your token.
  8. Once you have completed your payment you will be redirected back to the Cashier.
  9. A confirmation email will be sent to your registered email address confirming the transaction details.

4. Are there any fees associated with Trustly - Direct bank e-Payments?

We do not charge any fees for Trustly - Direct bank e-Payments transactions. However, as Trustly - Direct bank e-Payments may charge you a fee, please be sure to check their website for full details.

5. How long does it take to receive the money transferred into my account?

The funds will be transferred to your account within a couple of minutes once you have successfully made your payment.

6. Can I withdraw to Trustly - Direct bank e-Payments?

You can withdraw back to your bank account by selecting the Fast Bank Transfer withdrawal option at the cashier.

7. Is it safe to use Trustly - Direct bank e-Payments?

Yes. Trustly - Direct bank e-Payments holds bank level security, uses the same encryption as the banks and uses a number of other measures to make sure that you are safe when paying with Trustly - Direct bank e-Payments.

8. Is Trustly - Direct bank e-Payments supported by all internet browsers?

Trustly - Direct bank e-Payments is supported by the most used Internet browsers such as Internet Explorer, Chrome and Firefox.

9. Is there a reason why I cannot deposit with Trustly - Direct bank e-Payments in my account currency?

Trustly - Direct bank e-Payments transacts in DKK, EUR, PLN, SEK only.